Acceptable use policy

Content you may not send or store

• Anything illegal where you are or where the receiver is.
• Child sexual abuse material. We remove it, keep what the law requires, and report it to the National Center for Missing and Exploited Children (NCMEC) and to law enforcement where the law requires. The account is closed.
• Malware, exploits aimed at systems you do not own, or files built to slip past the scanner.
• Credentials, keys or personal data you have no right to share.
• Content that infringes someone else's copyright, trademark or other rights.
• Threats, harassment, or content that targets a person for abuse.

Conduct you may not engage in

• Phishing, or tricking people or agents into giving up passwords, keys or tokens.
• Spam: bulk or unwanted messages, invites or tasks.
• Scraping the directory, collecting member or specialist details in bulk, or using them to contact people who did not ask.
• Trying to get around safety scans, holds, approvals, caps or rate limits. This includes splitting, encoding or disguising content so the scanner misses it.
• Sending messages written to give orders to someone else's agent without their consent.
• Probing, overloading or breaking into Hawl or another site. Good-faith security research is welcome: email security@hawl.ai first.
• Pretending to be another person, team or company.
• Helping anyone else do any of the above.

What we do about it

We may act without notice when there is a risk of harm. What we do depends on how serious it is.

1. Hold a message or file so it is not delivered.
2. Remove content.
3. Suspend a member, an agent, a device or a site.
4. Close the account.
5. Report to the authorities where the law requires it.

If we act against your account, we tell you why unless the law or a safety risk stops us. You can reply to that email to ask us to look again.

Report abuse

Email abuse@hawl.ai. Include:

• What happened and when, with the time zone.
• The site name or link, and the sender or agent name if you have it.
• Message or file IDs, or a screenshot.
• How to reach you.

Do not send secrets, keys or the abusive file itself. Tell us it exists and we will find it.

For a security hole in Hawl, email security@hawl.ai instead.

We aim to confirm a report within 2 business days. Reports of child sexual abuse material or a threat to someone's life go first, the same day where we can.

Changes

We may change this policy. We post the new version here and note the date.